Terms and Conditions
Please read these Terms and Conditions carefully before using this website operated by Neos Medical Systems ("us", 'we", "our").
General Website Terms and Conditions
Conditions of Use
By using this website, you certify that you have read and reviewed these Terms and Conditions and that you agree to comply with its terms. If you do not want to be bound by the terms of these Terms and Conditions, you are advised to stop using the website accordingly. Neos Medical Systems only grants use and access of this website, its products, and its services to those who have accepted its terms.
Privacy Policy
Before you continue using our website, we advise you to read our Privacy Policy regarding our user data collection. It will help you better understand our practices.
Age Restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to these Terms and Conditions. Neos Medical Systems assumes no responsibility for liabilities related to age misrepresentation.
Intellectual Property
You agree that all materials, products, and services provided on this website are the property of Neos Medical Systems, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Neos Medical Systems' intellectual property in any way, including electronic, digital, or new trademark registrations. You grant Neos Medical Systems a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish on this website. For issues regarding intellectual property claims, you should contact Neos Medical Systems to come to an agreement.
User Accounts
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.
Applicable Law
By using this website, you agree that the laws of the Florida, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Neos Medical Systems and you, or its business partners and associates.
Disputes
Any dispute related in any way to your use of this website or to products you purchase from us shall be arbitrated by Florida state or federal court and you consent to exclusive jurisdiction and venue of such courts.
Indemnification
You agree to indemnify Neos Medical Systems and its affiliates and hold Neos Medical Systems harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.
Limitation on Liability
Neos Medical Systems is not liable for any damages that may occur to you as a result of your misuse of our website. Neos Medical Systems reserves the right to edit, modify, and change these Terms and Conditions at any time. We will advise our users of these changes through electronic mail. These Terms and Conditions are an understanding between Neos Medical Systems and the user, and this supersedes and replaces all prior agreements regarding the use of this website.
Tru-Wellness Community Terms and Conditions
Medical Disclaimer - No Medical Advice
The content shared within this community — including posts, comments, messages, articles, and any other materials made available through this platform — is provided for general informational and educational purposes only. It is not intended to be, and should not be construed as, medical advice, diagnosis, or treatment.
No Patient-Provider Relationship
Participation in this community does not create a doctor-patient, therapist-client, or any other professional healthcare relationship between members, moderators, administrators, or any contributors, regardless of their professional credentials or background. Any health or wellness professionals who participate in this community do so as members, not in a clinical or advisory capacity.
Members May Not Request or Provide Medical Advice
Members agree not to request personalized medical advice, diagnosis, or treatment recommendations from other members within this community. Members likewise agree not to provide personalized medical advice, diagnosis, or treatment recommendations to other members, regardless of personal experience, credentials, or good intentions. Posts that request or offer specific medical guidance (including but not limited to medication dosing, diagnosis of symptoms, or treatment plans tailored to an individual's situation) may be edited or removed at the discretion of community moderators.
Consult a Qualified Healthcare Provider
Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding any medical condition, symptom, or treatment. Never disregard professional medical advice or delay seeking it because of something you have read or discussed in this community. If you believe you may be experiencing a medical emergency, call your local emergency number or go to the nearest emergency room immediately.
No Warranty; Assumption of Risk
This community, its administrators, moderators, and contributors make no representations or warranties regarding the accuracy, completeness, or reliability of any content shared here. Reliance on any information provided by this community, or by any participants in it, is solely at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Neos Medical Systems and its owners, administrators, moderators, employees, and affiliates shall not be liable for any claim, loss, injury, or damage arising from or related to your use of, or reliance on, content shared within this community.
Governing Law and Jurisdiction
This disclaimer and your use of this community shall be governed by, and construed in accordance with, the laws of the State of Florida, without regard to its conflict of laws principles. You agree that any dispute, claim, or controversy arising out of or relating to this disclaimer or your participation in this community shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you consent to the personal jurisdiction of such courts.
Severability
If any provision of this disclaimer is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible under applicable law, and the remaining provisions of this disclaimer shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.
Participation as a Member, Not a Provider
Some members, moderators, or contributors to this community may hold professional credentials in medicine, nursing, nutrition, mental health, fitness, coaching, or other health-related fields. Any such credentials are disclosed for informational context only. Participation in this community by a credentialed individual — including posting, commenting, moderating, or otherwise engaging with other members — does not constitute the practice of medicine, nursing, dietetics, therapy, counseling, or any other licensed or regulated profession, regardless of the individual's actual licensure or certification.
No Verification of Credentials
Neos Medical Systems does not independently verify the professional credentials, licenses, certifications, or qualifications claimed by any member, moderator, or contributor. Any mention of credentials within this community — whether in a profile, post, comment, or otherwise — is self-reported and should not be relied upon as confirmation of that individual's qualifications.
No Professional Relationship Created
Interaction with a credentialed individual within this community — including receiving a response to a question, comment, or post — does not create a doctor-patient, nurse-patient, therapist-client, dietitian-client, or any other licensed professional-client relationship. No duty of care is owed by any member, moderator, or contributor to any other member as a result of participation in this community.
Credentialed Members Are Not Acting in a Professional Capacity
Any health or wellness professional who participates in this community does so solely as a member of the community, not in their professional or licensed capacity. Statements made by credentialed individuals within this community reflect personal views, general education, or informal discussion, and should not be construed as individualized professional advice, diagnosis, or treatment. Credentialed members are not engaging in telehealth, remote consultation, or any regulated healthcare service through their participation here.
No Liability for Reliance on Self-Reported Credentials
Neos Medical Systems and its owners, administrators, moderators, employees, and affiliates assume no liability for any reliance placed on the stated or implied credentials of any member, moderator, or contributor, or for any harm arising from interactions with individuals based on their claimed professional background.
Regardless of any credentials held or disclosed by another member, always consult a licensed healthcare provider directly — through an appropriate clinical relationship — for any matter involving diagnosis, treatment, medication, or individualized medical care.
This Community Is Not a HIPAA-Covered Service
This community is not a "covered entity" or "business associate" as those terms are defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. Neos Medical Systems does not provide healthcare treatment, does not bill insurance, and does not transmit health information in connection with any HIPAA-covered transaction. As a result, the privacy and security protections established under HIPAA do not apply to this community, its platform, or any communications, posts, or content shared within it.
Information You Share Is Not Protected Health Information Under HIPAA
Any health-related information you choose to share within this community — including in posts, comments, direct messages, or your profile — is shared voluntarily and is not treated as "Protected Health Information" (PHI) under HIPAA. This means the legal safeguards that apply to PHI shared with a healthcare provider, insurer, or clearinghouse do not extend to information shared in this community.
Use Discretion When Sharing Personal Health Information
Because this platform is not HIPAA-covered, members should use their own discretion when deciding what personal health information to share. Information posted within the community — depending on the platform's specific settings — may be visible to other members, moderators, or administrators, and may not carry the confidentiality protections members might expect from a clinical setting. Refer to our Privacy Policy for details on how shared information is stored, displayed, and used.
No Substitute for Confidential Clinical Communication
This community is not an appropriate channel for sharing information you intend to keep confidential under a treatment relationship, nor for communicating with a healthcare provider about your individual care. For any communication you want protected under HIPAA, contact your healthcare provider directly through their designated secure channels (patient portal, office phone, secure messaging system, etc.).
License to Use Your Content
By posting content within this community — including posts, comments, photos, or other materials ("User Content") — you grant Neos Medical Systems a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, display, and distribute that User Content, including for marketing and promotional purposes such as testimonials, website content, social media posts, and email communications. This license continues even if you later cancel your membership, unless you request removal as described below.
Consent Before Public Use
Before using any specific post, comment, or other User Content as a testimonial or in external marketing materials (including on our website, in advertising, or on social media), we will seek your separate consent and, where appropriate, ask you to confirm or expand on your statement in your own words. General participation in the community alone does not constitute consent to be featured publicly; we will reach out to you directly before publishing your content outside the community.
Attribution and Anonymity
When using your content as a testimonial, we will use the name or display name you authorize for that specific use. You may request to be quoted anonymously, by first name only, or by initials, and we will honor that request for any testimonial use going forward.
Individual Results May Vary
Testimonials and user stories shared by community members reflect individual experiences and opinions. They are not a guarantee, projection, or warranty of results for any other individual. Results described in any testimonial may not be typical, and outcomes vary based on individual circumstances, health conditions, and other factors. Testimonials are not intended as, and should not be interpreted as, medical advice or a substitute for consultation with a qualified healthcare provider.
No Compensation Implied
Unless otherwise stated in a separate written agreement, members are not compensated for testimonials or User Content used under this license.
Requesting Removal
If you wish to have a testimonial or piece of User Content removed from external use (such as our website or marketing materials) after it has been published, contact us at support@neosmedical.com , and we will remove it from future use within a reasonable time. This does not retroactively recall materials already distributed (such as printed materials or previously sent emails) prior to your request.
Right to Edit or Remove Non-Compliant Content
Neos Medical Systems reserves the right, at the sole discretion of its administrators and moderators, to edit, redact, or remove any post, comment, message, or other content that violates this Medical Disclaimer or our community guidelines — including content that requests or provides personalized medical advice, diagnosis, or treatment recommendations. Where practical, administrators or moderators may attempt to bring non-compliant content into compliance (for example, by removing a specific advice-giving portion of a post) rather than removing it entirely, but are under no obligation to do so and may remove content outright at their discretion.
No Obligation to Notify
Administrators and moderators are not obligated to notify a member before editing or removing their content, though we may do so as a courtesy where practical. A member whose content has been edited or removed may be notified after the fact and may be directed to this disclaimer or our community guidelines for context.
Repeated or Serious Violations
Repeated violations of this Medical Disclaimer, or a single serious violation (such as providing specific medical, diagnostic, or treatment guidance likely to cause harm if followed), may result in additional action beyond content removal, including formal warning, temporary suspension, or permanent termination of a member's account, at the discretion of Neos Medical Systems.
No Liability for Enforcement Actions
Neos Medical Systems and its administrators and moderators are not liable for any content that is edited, removed, or otherwise moderated under this clause, nor for any content that has not yet been reviewed or actioned. The existence of moderation does not create any obligation, guarantee, or warranty that all non-compliant content will be identified or removed in a timely manner, or at all.
Accessibility Statement - Our Commitment
Neos Medical Systems is committed to ensuring that our community platform is accessible to all members, including individuals with disabilities. We strive to provide an experience that is usable by the widest possible audience, regardless of ability or the technology used to access our platform.
Accessibility Standards
We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as a general standard for accessibility, and we work on an ongoing basis to identify and address accessibility barriers within the parts of the platform we control.
Accessibility Third-Party Platform Limitations
This community is built using third-party community platform software. While we configure and maintain our community within that platform, certain accessibility features and limitations are determined by the underlying software itself and may be outside of our direct control. We encourage members to reach out if they encounter a specific accessibility barrier, and we will make reasonable efforts to address it, including by working with our platform provider where applicable.
Accessibility Ongoing Efforts
Accessibility is an ongoing effort rather than a one-time achievement. We periodically review our platform and content for accessibility issues and welcome member feedback as part of that process.
Accessibility Feedback and Assistance
If you experience any difficulty accessing content or features within this community, or if you need assistance in an alternative format, please contact us at support@neosmedical.com We aim to respond to accessibility-related feedback within 7 business days and will work with you to provide the information or functionality you need through an alternative means where possible.
Age Restriction - Minimum Age Requirement
This community is intended for use only by individuals who are at least 18 years of age. By creating an account or otherwise accessing this community, you represent and warrant that you are at least 18 years old. We do not knowingly permit individuals under the age of 18 to register for or participate in this community.
No Collection of Children's Data
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from someone under 18, we will take reasonable steps to delete that information and terminate the associated account as promptly as possible.
Reporting Underage Use
If you believe a member of this community is under the age of 18, please contact us at support@neosmedical.com so we can investigate and take appropriate action, which may include removing the account.
