Privacy Policy

Who We Are

Our website address is: https://neosmedical.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Health-Related Information Shared Within the Tru-Wellness Community

In connection with your use of Neos Medical Systems' online community, you may choose to share health-related or wellness-related information through posts, comments, direct messages, your profile, or other community features. This information is shared voluntarily by you and is not collected, processed, or maintained by us as part of any healthcare treatment, insurance, or clinical service. As such, this information is not treated as Protected Health Information (PHI) under HIPAA, and HIPAA's privacy and security protections do not apply to it. Please see our Medical and HIPAA Disclaimers under Terms and Conditions for additional detail.

 

Visibility of Tru-Wellness Community Content

All spaces within our community are members-only. Posts, comments, and other content you share are visible to other logged-in members of the community, but are not visible to the public or to non-members. Community administrators and moderators may also access content for moderation purposes, including enforcement of our community guidelines and disclaimers. We do not make member posts or comments publicly accessible outside the community platform.

 

Tru-Wellness Community Payment Information

When you purchase a paid membership or subscription, your payment card information is collected and processed directly by our third-party payment processor, Elavon, through its Converge platform. We do not store your full payment card number, CVV, or other sensitive payment card data on our own servers. Elavon processes this information in accordance with its own privacy policy and applicable payment card industry (PCI) security standards. We share only the information necessary to process your payment (such as transaction amount and billing contact details) with Elavon for this purpose.

 

No Sale or Sharing of Tru-Wellness Community Member Data Beyond Payment Processing

Other than the limited sharing described in this policy, we do not sell, rent, or share your personal information — including any health-related information you post within the community — with advertisers, data brokers, or other third parties, without your consent.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Online Shopping

We collect information about you during the checkout process on our store.

What We Collect and Store

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
• Cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a number of years as legally required for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, Administrators can access:

• Order information like what was purchased, when it was purchased and where it should be sent
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

What We Share With Others

We may share information with third parties who help us provide our orders and store services to you (e.g. shipping service providers)